As per the Indian government guidelines, we ship to all serviceable pin codes in India. We generally dispatch all our orders within 48 hours of receipt. All purchases are shipped from our warehouse by reputed courier agencies. Please allow us 5-7 days from receipt of your order for delivery. For any queries reach out to us on hello@freshwoof.com or call us at +91 8608601196/+91 7976333740

For orders that are cancelled after dispatch and while in transit, or rejected (in case of COD orders) shipping costs will be charged for both to & fro at actuals . For pre-paid orders, cancellations post dispatch will not be eligible for refund.

Freshwoof shall not be responsible for delivery taken by an alternative person.

All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email on hello@freshwoof.com or call on +91 8608601196/+91 7976333740 or Whatsapp . An unboxing video is mandatory to claim shortage or damage in transit.