Shipping/Delivery/Refund & Cancellation

Delivery Timeline

We deliver within 3-9 days.

Cancellation Policy

In case of cancellation, the money will be refunded to the source account. Cancellations will be allowed for upto 3 hours after order.

Replacement

In order to get a defective item replaced, contact Freshwoof Office through Contact Us form or call at +91 8608601196 or email at hello@freshwoof.com, within 3 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

Refund and Return

Definition: ‘Return’ is defined as the action of giving back the item purchased by the customer to the Seller/ freshwoof.com on the freshwoof.com website. Following situations may arise:

• 1. Item was defective
• 2. Item was damaged in transit
• 3. Products was / were missing
• 4. Wrong item was received

Return could also result in refund of money in some of the cases.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, freshwoof.com /seller shall not be entitled to any return/refund.

The following RULES apply to this Policy:

• 1. Certain consumable items will not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc
• 2. In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Freshwoof.com within 3 days from the time of delivery.
• 3. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
• 4. In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.
• 5. Refund will only be processed after a quality check of the product by experts of freshwoof.com

Please note that the product should be unused and should be sent back along with original box and invoice to:

Customer Care Center

Urban Tails Private Limited

C-491, Siddharth Nagar, Jaipur

Rajasthan 302017

Telephone No.: +91 8608601196

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.